Thank you for shopping with us. This Shipping Policy explains how and where we deliver orders, estimated transit times, tracking details, and what to do if your package is delayed or lost.
We currently ship to:
United States
Canada
At this time, we do not offer delivery to other countries or regions.
For Canadian shipments, please note that international import regulations may apply, including potential duties, taxes, or customs requirements that are determined by the destination country.
Orders are processed within 1–3 business days after payment confirmation.
Please keep in mind:
Orders are not processed, shipped, or delivered on weekends or public holidays (including U.S. holidays such as Thanksgiving and Canadian holidays such as Canada Day).
Canada Orders: An additional 1–2 business days may be required for:
Verifying shipping information
Preparing customs documentation (e.g., commercial invoices)
Ensuring compliance with Canadian import regulations
These steps help prevent delays during cross-border delivery.
Delivery typically takes 5–10 business days after your order is dispatched.
Delivery typically takes 10–25 business days, depending on province or territory. This timeframe includes:
U.S.–Canada cross-border transit
Customs clearance
Transfer to the local Canadian carrier
Delivery times may vary due to customs inspections or regional postal delays.
Domestic orders are delivered primarily through USPS, a reliable carrier with nationwide coverage.
We use USPS International for cross-border shipments.
Once the package enters Canada, the final delivery carrier may vary based on:
Destination province
Package weight
Delivery speed
Local postal service availability
Tracking Information:
You will receive a shipping confirmation email with a unique tracking number once your order ships. Canadian tracking updates may only show movement until the package reaches Canadian customs or is transferred to a local carrier. Further updates may appear on the Canadian local postal service website.
After your package is dispatched, you will receive:
A shipping confirmation email
Your tracking number
A direct link to monitor your shipment
Tracking updates appear in real time from dispatch to final delivery.
Please allow up to 48 hours for the first tracking update.
Tracking may update less frequently once the package leaves the United States.
For the most accurate updates after entry into Canada, use the local Canadian postal service’s tracking tool.
If your order is late or marked as “delivered” but cannot be found, please follow the guidance below.
Check with household members, neighbors, or building management/concierge.
Contact USPS directly using your tracking number.
If the package is still missing, contact us within 7 days of the marked delivery date.
Allow an additional 5–7 business days beyond the estimated delivery window (customs and international transit may cause delays).
Check tracking through the local Canadian postal service or contact Canadian customs if the package appears to be held.
Ask neighbors or local post offices about missed deliveries.
If the package is still missing, contact us within 14 days of the marked delivery date.
If you need assistance with a delayed or missing order, please reach out to our support team at:
Email: [email protected]
Please include:
Your order number
Your tracking number
Any relevant details
We will work with the shipping carrier to investigate the issue, initiate a package trace if needed, and provide timely updates.
