FAQs


1. How do I choose the right size for women’s jackets, coats, and dresses?

To help you find the perfect fit, we provide a detailed size chart for every product category—including bust, waist, hip, and sleeve measurements. We recommend checking the chart before ordering to ensure the best fit.


2. Do your women’s jackets and dresses run true to standard US sizing?

Yes. All of our women’s jackets, puffer coats, and dresses follow standard US sizing. You can confidently choose the size you normally wear.


3. How long will it take to receive my order?

For U.S. customers, standard shipping typically takes 5–10 business days after your order is dispatched.
For Canadian customers, delivery usually takes 7–14 business days.
Please note: Delivery times may vary due to carrier delays, customs inspections, weather conditions, or peak seasonal demand.


4. What is your return policy?

If you need a different size, color, or style, we recommend the following steps:

  1. Initiate a return for the original item following our return policy.

  2. Place a new order for the item you want.
    This ensures faster processing and guarantees you receive your new item as quickly as possible.


5. Are return shipping costs covered?

Yes. If your item arrives defective, damaged, or if you received the wrong product, we will cover the return shipping cost.


6. Is my payment information secure?

Absolutely. We use industry-leading SSL encryption to protect your personal and payment information. We do not store your credit card details—payments are processed securely by trusted third-party providers to keep your data safe.