Return & Refund Policy

We want you to love your purchase. If something isn’t right, our Return & Refund Policy below outlines how to request a return and receive a refund.

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1. Return Period

We accept returns within 30 days of delivery.
Requests submitted after the 30-day period are not eligible for a refund.

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2. Eligibility for Returns

To qualify for a return, items must be:

• Unworn and unwashed

• Free of stains, odors, or signs of use

• Returned with all original tags and labels attached

• In the original packaging

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Final sale items

• Products marked as “non-returnable”

These exclusions are clearly indicated on the product page.

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3. Exchanges

We currently do not offer direct exchanges for size, color, or style.

If you need a different item, please:

1. Place a new order for the desired product

2. Return your original item for a refund

For defective items or incorrect shipments, we may offer a replacement or refund at our discretion.

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4. Return Shipping Costs

• Defective or wrong items:
  We cover return shipping and may provide a prepaid return label (where available).

• Change-of-mind returns (e.g., size doesn’t fit, no longer wanted):
  Return shipping costs are the customer’s responsibility.

• Original shipping fees are non-refundable unless the return is caused by our error.

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5. How to Return an Item

Before returning your item, please email us at [email protected] with:

• Your order number

• The reason for your return

• For defective items: clear photos showing the issue

Our team will review your request and provide return instructions and approval before you ship your item.

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6. Refund Processing

Once we receive and inspect your return:

• We will send you an email notification regarding approval or rejection.

• Approved refunds are processed to your original payment method within 5–10 business days.

Please note: Your bank or card issuer may require additional time to post the refund.

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7. Late or Missing Refunds

If you have not received your refund after 5–10 business days:

1. Check with your bank or card provider

2. Confirm whether the refund is pending

3. If the refund is still missing, contact us at [email protected]

We’ll be happy to assist.

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8. Canadian Orders – Duties & Taxes

For customers in Canada:

• Duties, taxes, and customs fees charged by the CBSA or carrier are non-refundable.

• When returning an item, we refund:

  • The product price

  • The original shipping fee only if required by law and only if the return is due to our error

Canadian customs fees are never refunded.