We proudly accept major credit and debit cards for all online orders, including:
Visa
Mastercard
American Express
All payments are securely processed through a trusted third-party payment service provider. For your protection, Sheila Martin does not store full credit or debit card numbers on our servers.
To ensure price transparency, the final charge currency at checkout is determined by the shipping destination:
Orders shipped within the United States: Charged in U.S. Dollars (USD).
Orders shipped within Canada: Charged in Canadian Dollars (CAD).
The currency selector on our website is provided solely for convenience to preview prices. Regardless of the display currency chosen, the final charge will always be processed in the currency associated with the shipping country.
If your card is issued in another country or currency, your bank or card issuer may apply exchange rates or foreign transaction fees. These fees are established by your financial institution and are not charged by Sheila Martin.
After placing an order, your bank may apply a temporary authorization hold for the full order amount. This hold confirms the availability of funds and is not a completed charge.
Your card is charged only when your order is confirmed and prepared for shipment.
If a payment is declined or requires additional verification, our team may reach out for confirmation (e.g., billing address or security details). If verification cannot be completed, Sheila Martin reserves the right to cancel the order for security purposes.
Approved refunds are issued to the original payment method used at checkout.
Once processed by our team, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
If you have questions or concerns about payments, charges, or refunds, our customer service team is here to help.
Contact us anytime at [email protected].
